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About Us

UDAIPURFOODBAZAR TERMS OF USE FOR WEBSITE AND APPLICATIONS :-

Welcome to udaipurfoodbazar.com (the “Website”) and our “udaipurfoodbazar” application for mobile and handheld devices (the “App”). The Website and the App are jointly referred to as the “portal”. This page (together with the documents referred to on it) tells you the terms and conditions on which our associated restaurants supply any of their meals (the "Meals") listed on our portal to you. Please read these terms and conditions carefully before ordering any Meals from our portal. By accessing our site or application and placing an order you agreed to be bound by these terms and conditions and our terms of use policy. If you have any questions relating to these terms and conditions please contact contactus@udaipurebazar.com before you places an order. If you do not accept these terms and conditions in full please do not use our Service.

  1. INFORMATION ABOUT US

    udaipurfoodbazar.com is a website operated by Endemic Ebazar India Pvt. Ltd.("we" or "us" or "Udaipurfoodbazar"), a company incorporated under the Companies Act, 2013, with its corporate office at 403, Swagat Apartment, Hiran Magri, Sector – 11, Udaipur (Rajasthan). UdaipurFoodBazar is a business where the food is prepared by independent restaurants (our “Associated Restaurants”) and delivered by us.

  2. PURPOSE

    The purpose of our Service is to provide a simple and convenient service to you, linking you to the Associated Restaurant and menu of their choice and allowing you to order Meals from them. UdaipurFoodBazar markets Meals on behalf of our Associated Restaurants, concludes orders on their behalf and delivers the Meals to you.

  3. SERVICE AVAILABILITY

    UdaipurFoodBazar offers an ordering and delivery service from our Associated restaurants throughout Udaipur city. We do not accept orders from restaurants which are not associated with us. Operating hours of each associated restaurant is different so order delivery is subject to availability of our Associated Restaurants.

  4. ORDERS

    When you place an order through our Portal, an email thanking you for your order and confirming your order (the "Confirmation Email") will be sent to you by us. The contract for the supply of any Meal you order through us will be between you and the Associated Restaurant and will only be formed when you have been sent the Confirmation Email by us. Please ensure that you have given us a correct email address as this is how we will communicate with you about your Order. Please also ensure that you provide an accurate address and telephone/mobile number to ensure that your Meals arrive to the correct location. If you do not open the door or respond to telephonic correspondence within 10 minutes of our delivery drivers physically reaching your address, we reserve the right to leave the premises, and you will be charged for the Meal. UdaipurFoodBazar seeks to provide a quality service and will be the first contact in event in there is a problem with your Meal either in regards to food quality and/or temperature. We do monitor our Associated restaurants very closely and it is of utmost importance to us that they comply with our standards and help us to maintain our reputation. Please let us know if you have any comments relating to our Associated restaurants or in respect of the Meals by emailing or calling us.

  5. MEALS

    All Meals are subject to availability. Our Associated restaurants may use nuts in the preparation of certain Meals. Please call us prior to ordering if you have an allergy. UdaipurFoodBazar cannot guarantee that any of the Meals sold by our Associated restaurants are free of allergens.

  6. AVAILABILITY AND DELIVERY

    Our aim is to provide the best delivery service possible. Unfortunately things do not always go to plan and factors, such as traffic conditions and weather, may occasionally prevent us from achieving our targets in this regard. We will do our best to ensure that your Meal is delivered by the time specified in the email and webpage. The timing of your order is determined by taking into account the number of orders and the circumstances being faced by the Associated Restaurant at that time.

  7. CANCELLATION

    You have the right to cancel an order within a reasonable time and before the order become a Started Order. A Associated Restaurant will classify a bad order as any order which is cancelled after food has been used to start preparing the order (a "Started Order"). Customers can cancel an order by contacting UdaipurFoodBazar. UdaipurFoodBazar and the Associated Restaurant may cancel any order and will tell you once we cancel an order. You will not be charged for any orders cancelled in accordance with this clause. Any payment made prior to an order being cancelled by UdaipurFoodBazar or a Associated Restaurant will usually be reimbursed using the same method you used to pay for your order. Any order cancelled after it becomes a Started Order will be charged to you. UdaipurFoodBazar alone will determine whether an order is a Started Order or not.

  8. PRICE AND PAYMENT

    The price of any Meals will be listed on our Portal. Prices exclude GST. Prices will vary between menus. Prices are liable to change at any time, but changes will not affect orders in respect of which you have been presented with the Confirmation Email, save in the case of an obvious pricing mistake, whereby we will notify you as soon as we can about the pricing issue. You may be able to cancel your order once we notify you. Despite our best efforts, some of the Meals listed on our Portal may be incorrectly priced. The relevant Associated Restaurant will normally verify prices as part of the order process. Payment for all Meals can be made on COD (Cash on Delivery) basis or by credit or debit card through our Portal. Payment is made directly to UdaipurFoodBazar and is subsequently passed on by UdaipurFoodBazar to the Associated Restaurant.

  9. OUR LIABILITY

    To the extent permitted by law, UdaipurFoodBazar provides our Service and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of our Service, or that it will be timely or error-free or that defects will be corrected. Subject as provided below, UdaipurFoodBazar shall not have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from your use of or your inability to use our Portal. In the event that UdaipurFoodBazar is found to be liable to you then total liability is limited to the purchase price of the Meals you have paid for in your order. This does not include or limit in any way udaipurfoodbazar's liability for any matter for which it would be illegal for us or it to exclude, or attempt to exclude, our or its liability, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

  10. EVENTS OUTSIDE OUR CONTROL

    No party shall be liable to the other for any delay or non-performance of its obligations under this Agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion. For the avoidance of doubt, nothing in clause 10 shall excuse the Customer from any payment obligations under this Agreement.

  11. WAIVER

    Neither you, UdaipurFoodBazar nor the Associated Restaurant shall be responsible to the others for any delay or non-performance of its obligations under this agreement arising from any cause beyond its control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.

  12. SEVERABILITY

    If any provision of this agreement is judged to be illegal or unenforceable, the continuation in full force and effect of the remainder of the provisions shall not be prejudiced.

  13. ENTIRE AGREEMENT

    These terms contain the whole agreement between the parties relating to its subject matter and supersede all prior agreements, arrangements and understandings between the parties relating to that subject matter.

  14. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

    UdaipurFoodBazar may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are binding on you.

  15. LAW AND JURISDICTION

    These Terms of Use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this Platform, shall be subject to the jurisdiction of the courts at Udaipur, Rajasthan - India.